Please note our lead time to dispatch orders is up to 5-7 working days. During busier periods it can be up to 10 working days. Please bare this in mind before ordering. If you place your order on a Saturday it won't begin processing until the following Monday. If you place your order order on a Sunday it won't begin processing until the following Tuesday.
We aim to dispatch your order within 10 working days. It can take up to 3 working days after dispatch for you to receive your order. This is because all our products are made fresh to order so you get the best possible product you can. No old stock, no products that haven't sold, just fresh, handmade cosmetics delivered straight to your door, made only a few days earlier.
All orders are shipped via Caribou 48hr. Orders over £35 require a signature on delivery and are shipped via DPD.
Please ensure during checkout that your delivery address is correct. We cannot be held responsible for parcels sent to the incorrect address.
RETURNS, MISSED DELIVERY & DAMAGED GOODS
Missing and/or damaged items must be reported within 48 hours of receipt delivery. Please email firstname.lastname@example.org
We will gladly refund all goods up to 14 days from delivery. All goods must be in their original packaging and in a re-sealable condition. For a refund to be processed the item needs to be sent back to us and once received we will authorise the refund. The customer is liable to pay for the return costs.
Cloud Melts & Bathing Ltd
Unit 11 Berkeley Business Park
If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Do not dispose of any damaged items as we may require to collect your goods to replace.
Our couriers will attempt to deliver your parcel 3 times. You will also be notified via email or text at the estimated time for delivery. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has been missed 3 times, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements or a refund ASAP. We can only provide refunds/replacements for items with photo evidence. For an refund to be issued products need to be sent back to us within 14 days of receiving your order to the above address. The customer is liable to pay for the return costs.
If you have any questions regarding returns or damaged items please call us on 01615467780 or email email@example.com